Legal & Transparency

Privacy Policy

📅 Effective Date: January 1, 2025
🔄 Last Updated: January 1, 2025
🏢 Company: Karachi Fumigation Services
1

Overview

This Privacy Policy explains how Karachi Fumigation Services ("we", "us", or "our"), operating from Office-605, Trade Tower, Abdullah Haroon Road, Saddar, Karachi, collects, uses, and protects information when you visit our website at karachifumigationservices.com.

🔒 Our core commitment: We collect the minimum data necessary to serve you. We do not sell, rent, or trade your personal information — ever. We only collect personal data when you voluntarily contact us through our booking form, and we use Google Analytics solely to understand how visitors interact with our website so we can improve it.

By using our website, you agree to the practices described in this policy. If you have any questions, you can reach us at info@karachifumigationservices.com or call 03463303875.

2

Data We Collect

We only collect personal information in two specific situations: when you fill out our contact form, and automatically through Google Analytics. Here is exactly what each involves:

📋
Contact / Booking Form Data
When you fill out our free survey request or contact form, we collect: your name, phone number, the service you are enquiring about, and your area in Karachi. This information is provided voluntarily by you and is used solely to follow up on your enquiry.
📊
Google Analytics (Anonymous Behaviour Data)
We use Google Analytics to understand how visitors use our website — which pages are most visited, how long people stay, and which parts of the site are most helpful. This data is anonymised and aggregated; it does not identify you personally. See Section 4 for full details.

⚠️ What we do NOT collect: We do not collect payment card details (all payments are handled in-person or via trusted third parties), national ID numbers, sensitive personal data, or any information from children under 13. We do not run advertising campaigns that track your behaviour across other websites.

3

How We Use Your Information

The personal data you submit through our contact form is used for one purpose only: to respond to your enquiry and schedule your free property survey. Specifically, we use it to:

📞
Call or WhatsApp You Back
We use your phone number to contact you — typically within 2 hours of form submission — to discuss your pest problem and schedule a free survey.
📅
Schedule Your Free Survey
Your name, area, and selected service allow us to assign the right specialist and plan the visit efficiently.
📈
Improve Our Service
Aggregated, anonymous enquiry patterns (e.g., which services are most requested from which areas) help us improve staffing and response times. No individual data is used for this analysis.

✅ We do not use your contact details for unsolicited marketing, newsletters, or promotional SMS campaigns. We will not contact you for any purpose unrelated to your original enquiry unless you explicitly ask us to.

4

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics helps us understand how visitors find and use our website — information that helps us make the site more useful and relevant to people in Karachi looking for pest control services.

Google Analytics works by placing small files (cookies) on your device that collect anonymous data about your visit. Here is what it tracks:

🌐
Pages Visited & Navigation Flow
Which pages you visit and in what order — e.g., how many people go from the homepage to the termite treatment page.
⏱️
Time on Site
How long visitors spend on each page. This tells us which content is engaging and which may need improvement.
📱
Device & Browser Type
Whether visitors use mobile or desktop, and which browser — helping us ensure the site works well across all devices.
🔗
Traffic Sources
How visitors arrive — via Google Search, direct visit, a link from another website, etc.

⚠️ Important: Google Analytics data is anonymised. It does not include your name, phone number, email address, or any other personally identifying information. Your IP address is anonymised before it is stored by Google (a feature called IP anonymisation / IP masking).

Google processes this data on our behalf in accordance with Google's own privacy policy, available at policies.google.com/privacy. You can opt out of Google Analytics tracking at any time using the Google Analytics Opt-out Browser Add-on.

5

Cookies

Cookies are small text files placed on your device when you visit a website. Our website uses a minimal set of cookies — only those necessary for the site to function correctly and those placed by Google Analytics. We do not use advertising cookies or third-party tracking cookies.

Cookie Name Type Purpose Duration
_ga Analytics Used by Google Analytics to distinguish unique users by assigning a randomly generated number as a client identifier. 2 years
_ga_<ID> Analytics Used by Google Analytics 4 to persist session state. 2 years
_gid Analytics Used by Google Analytics to distinguish users. Stores and updates a unique value for each page visited. 24 hours
_gat Analytics Used by Google Analytics to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. 1 minute

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is being placed. Note that disabling cookies may affect the functionality of some websites. Our website's core functionality (viewing content, calling us) will continue to work without cookies.

6

Data Sharing & Third Parties

🔒 We do not sell, rent, or trade your personal information to any third party — ever.

Your contact details are used only by our team to respond to your enquiry. No marketing companies, data brokers, or unrelated businesses ever receive your information.

The only third party that receives data related to your visit is Google (via Google Analytics), and that data is anonymised — it does not include your name, phone number, or any identifying personal information. See Section 4 for full details.

In exceptional circumstances, we may disclose personal information if required by Pakistani law or a valid legal order. In such cases, we would notify you unless legally prohibited from doing so.

7

Data Retention

We retain personal data submitted through our contact form only for as long as necessary to fulfil your service request and maintain a basic service record. Our standard retention policy is:

📋
Enquiry Data (Name, Phone, Service, Area)
Retained for up to 12 months from the date of your enquiry. If you became a client, a basic service record (name, contact, services performed) is retained for up to 5 years for warranty and compliance purposes.
📊
Google Analytics Data
Retained by Google for 26 months by default, after which it is automatically deleted. This is anonymous data only.

You may request deletion of your personal data at any time by contacting us (see Section 11). We will action all deletion requests within 30 days.

8

Your Rights

As someone whose data we may hold, you have the following rights. To exercise any of these, simply contact us using the details in Section 11.

👁️
Right to Access
You can request a copy of any personal data we hold about you. We will respond within 30 days.
✏️
Right to Correction
If any information we hold is inaccurate or incomplete, you can ask us to correct it at any time.
🗑️
Right to Deletion
You can ask us to delete your personal data. We will do so unless retention is legally required (e.g., tax records).
🚫
Right to Object
You can object to how we process your data. We will review and stop processing unless we have a compelling legitimate reason.
📦
Right to Portability
You can request your data in a structured, machine-readable format so you can transfer it elsewhere.
⏸️
Right to Restrict
You can ask us to restrict processing of your data while a dispute about accuracy or use is being resolved.

We do not charge any fee for exercising these rights. All requests are actioned within 30 days. Contact us at info@karachifumigationservices.com with the subject line "Privacy Request."

9

Data Security

We take the security of your personal data seriously. The following measures are in place to protect information you submit through our website:

🔐
HTTPS Encryption
Our website uses HTTPS (SSL/TLS encryption) throughout. Any data submitted through our forms is transmitted securely over an encrypted connection.
🔒
Access Control
Access to form submission data is restricted to authorised KFS staff only — the team members responsible for following up on your enquiry.
🗂️
Minimal Collection
The most effective security measure is collecting only what is necessary. We do not store payment details, ID documents, or sensitive personal data on our website.

⚠️ While we implement strong security measures, no method of internet transmission is 100% secure. If you ever believe your data has been compromised, please contact us immediately at info@karachifumigationservices.com.

10

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy. If we make significant changes that materially affect how we handle personal data, we will post a clear notice on our homepage.

📌 Our commitment does not change: we will never start selling your data, sending unsolicited marketing, or sharing your information with unrelated third parties — regardless of any policy updates.

11

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please reach out to us directly. We aim to respond to all privacy-related enquiries within 5 business days.

Get in Touch

For privacy requests, data deletion, or any questions about how we handle your information:

📧 info@karachifumigationservices.com 📞 03463303875 — 24/7 📍 Office-605, Trade Tower, Abdullah Haroon Road, Saddar, Karachi
Chat on WhatsApp 💬